SERVPRO of Cullman/Blount Counties is currently hiring a goal driven, detail oriented, Job File Coordinator! We are searching for someone who has previous office related experience working with computers, answering phones, and processing paperwork and files. This job requires following up with customers, and maintaining internal and external communication. This is a full time position with some overtime, as needed. Our idea of the ultimate candidate is one who is proactive and truly enjoys providing superior service. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

We are looking for a skilled and motivated candidate who is excited to join our team. A successful candidate will be enthusiastic, professional, honest, dedicated to providing excellent customer service, have the ability to work in a fast-paced work environment, and obtain an independent and efficient work ethic.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Job Description:

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

Receive and dispatch lead calls and job referrals
Monitor job file status and job file audit status
Maintain job file WIPs
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Create preliminary estimate
Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
Maintain internal and external communications
Complete and review job file documentation for final upload and the audit process
Perform job close-out
Follow the collection in monitoring customer accounts for non-payment, skipped invoices and partial payments.
Provide regular communication to management regarding status of account collections.
Communicate with customers via phone, e-mail, or mail to make payment arrangements on delinquent accounts.
Submit accounts to management for bad debt write off.
Submit accounts to management for bad debt write off.
Perform other tasks as required.
Accepts additional responsibilities willingly.
Cross- training on all systems to ensure a check and balance internally.
Follows Management policies and procedures

Qualifications:

Experience with writing estimates, job file processes, and quality assurance, a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Ability to multitask
Polite, confident, and excellent customer service skills, including listening and questioning skills
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
Ability to learn new software, including Xactimate, Restoration Manager and proprietary software
Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

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