Responsibilities:
- Receive and dispatch lead calls and job referrals
- Monitor job file status and job file audit status
- Maintain job file WIPs
- Monitor and ensure client requirements are followed
- Review and validate initial field documentation
- Create preliminary estimate
- Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
- Maintain internal and external communications
- Complete and review job file documentation for final upload and the audit process
- Perform job close-out
- Follow the collection in monitoring customer accounts for non-payment, skipped invoices and partial payments.
- Provide regular communication to management regarding status of account collections.
- Communicate with customers via phone, e-mail, or mail to make payment arrangements on delinquent accounts.
- Submit accounts to management for bad debt write off.
- Submit accounts to management for bad debt write off.
- Perform other tasks as required.
- Accepts additional responsibilities willingly.
- Cross- training on all systems to ensure a check and balance internally.
- Follows Management policies and procedures
- Experience with writing estimates, job file processes, and quality assurance, a plus
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Ability to multitask
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
- Ability to learn new software, including Xactimate, Restoration Manager and proprietary software
- Ability to successfully complete a background check subject to applicable law
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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